are fully confident that the state of the art method BBI
experts have come up with will contribute to making our
plans and offerings very unique in the industry.
are various materials used during
the enrollment process that help both our clients and
brokers to understand and present the plans better. In
addition, BBI has developed multiple enrollment
methods to ensure a quick, accurate and
time-efficient enrollment process. You can see the enrollment
submission details to get a better idea about the
technical aspects of this process. Finally, in order
enable our brokers to follow-up on the enrollment results
and present the clients with those results, BBI provides post-enrollment
reports to the brokers.
will be enrollment posters for display at each worksite
announcing the new program. These posters will be sent
along with other enrollment materials to the employer
ahead of time to ensure the timely distribution of
describing the plans being offered will
be printed by BBI and sent to the employers. These booklets
will clearly describe the available benefits and their
respective rates. If NEMO calls are used, these booklets may
be in color and are usually printed bilingual (Spanish)
using the corporate logos and themes, with the permission of
Endorsement letter is produced by BBI as a prototype letter
for the employer to modify, type on their letterhead, and
include in the booklets.
1-2 page handouts will be given to all employees with their
paycheck to heighten awareness. These employee flyers will
include information on how to enroll, the enrollment dates
and the necessary contact information in a question and
BBI’s preferred method is the Newly Eligible Employee
Monthly Outbound (NEMO) Calls, where BBI receives the
current eligibility list of the employees from the employer
along with the following week’s work schedule. After this
information is data entered by BBI professionals, outbound
calls are scheduled to all eligible employees at their
worksite. All eligible employees are called one by one
until almost all employees are reached and read the scripted
review of the benefits and cost. In addition, our enrollment
counselors will be ready to answer any questions the
employee may have and a file a real-time application if
desired by the employee. When the NEMO Calls method is
used, the average participation rate is over 40% with 2+
plans selected per employee enrolled.
method BBI uses is the In-Person Electronic Enrollment. Our
own EnrollTrac™ program is loaded on each laptop computer
given to our brokers and the brokers will be able to do the
in-person enrollment electronically and finalize the process
using the signature pads, also provided by BBI.
Alternatively, the employees can select their benefits over
the Internet by going to the BBI website provided to them,
which is set up to permit them to select the benefits
desired. In the case that the employee strongly prefers,
paper enrollments are also acceptable.
BBI’s Inbound Counseling Service (ICS) will answer the
inbound calls from employees with questions about their
benefits and provide counseling help to these employees,
while completing the application on the phone. This is
identical to the NEMO Calls, except for the fact that the
calls are initiated by the employees, not BBI.
note, only NEMO Calls, in-person enrollment and mandatory
ICS result in high participation.
Regardless of which enrollment method is selected, BBI will:
enter all applications that are not initially entered
into the EnrollTrac™ system. EnrollTrac™ is
capable of designating any field requested as a required
field and will perform all edits that any of our
carriers require. If required data is missing from
the electronic applications, or some parts of the data
does not fit the parameters, then the application cannot
be completed, they are pended until completed properly.
Likewise, incomplete paper applications will be returned
to the employees for completion.
all applications electronically to consolidated biller
and the carriers.
all applications on our system for easy retrieval using
the following storage parameters:
Paper applications will be scanned and stored on our system
and can be found by an easy search (EE name and/or SSN).
WAV files are attached to electronic apps and stored for
Signature pad applications are treated the same as WAV file
BBI will provide brokers with
detailed post-enrollment reports for presentation to
employees. These reports will provide demographic
information on employee plan selection overall and by
company location. They will be reprinted annually and will
be used for multiple marketing purposes such as proof of
lower turnover rate in employees with benefits compared to
those without the benefits.